Stimulus Check FAQs & Tools

In April, as part of the Coronavirus Aid, Relief, and Economic Security “CARES” Act, the Department of the Treasury began to issue Economic Impact Payments to eligible Americans. These payments, also referred to as a "stimulus check," are intended to provide financial relief during the Coronavirus pandemic. We understand that you may have questions, so we are here to help.


Here are answers to questions you may have, and tools you can use:

Q:
How do I know if I'm eligible?
A:
U.S. citizens or resident aliens who:
  • Have a valid Social Security number, 
  • Have not been claimed as a dependent of another taxpayer, and 
  • Had adjusted gross income under specified limits.
You can contact the IRS by visiting the following websites.
Q:
When will my payment arrive?
A:
The IRS is responsible for the timing, amount, and distribution of these payments, which are scheduled to occur sometime between April and July 2020. If you're receiving your payment through direct deposit, you can check your account without leaving your home.
  • You can monitor your account and take care of everyday banking needs using our Mobile Banking App or in Online Banking.
  • If you haven't done so already, you can set up direct deposit account alerts to tell you when direct deposits post to your account.
  • Just like your tax return, the description of the deposit in your account will include the word "IRS".
If you're receiving your payment through paper check:
Q:
Who issues the payment?
A:
The Internal Revenue Service (IRS) has stated that payments will be sent from now through July 2020, and is responsible for the timing, amount and distribution of these payments.
Q:
How will I get my payment?
A:
The IRS will issue payment using the information that the IRS has on file for each eligible individual or family. Payments will be deposited directly into the same bank account (if still open) that you have most recently used to receive a tax refund or monthly Social Security payment. A physical check will be sent in the mail for those who won’t receive a direct deposit, at the address that the IRS has on file for that individual or family.
Q:
What if my Logix account is closed?
A:
Payments will be deposited directly into the same bank account (if still open) that you have most recently used to receive a tax refund or monthly Social Security payment. A physical check will be sent in the mail for those who won’t receive a direct deposit, at the address that the IRS has on file for that individual or family.
Q:
How can I access my funds?
A:
You can use your debit card to pay and get cash.
  • Use your debit card to make purchases and withdraw cash from one of our ATMs.
  • Click here to find the nearest ATM or use any one of 30,000 fee free CO-OP Network ATMs.
  • You can check your balance, send money to friends and family and pay bills using our Mobile app.
  • Please expect longer lines at Logix branches as we ensure physical distancing and other safety measures to protect our members and employees.
  • Please expect longer than usual wait time when calling our contact center.
Q:
How much will my payment be?
A:
  • Visit the IRS website for information regarding eligibility, requesting, calculating and receiving payments.
  • You can check status of your payment, payment type (direct deposit or paper check) and how to set up a direct deposit if available at the IRS Get My Payment website.
  • Our contact center will not have information on Economic Impact Payment eligibility, timing or distribution, as these are decided and distributed solely by the IRS.
Q:
Can I call Logix to update my information for payment?
A:
Although we are here to help, Logix cannot and does not provide personal account or address information to the IRS unless otherwise required by law. Due to high call volumes, you may experience longer than usual wait times.
Q:
Will the stimulus payments be taxed?
A:
Stimulus payments are not considered taxable income. Please contact your tax advisor for any questions related to your taxes.
Q:
What if I didn't file a federal tax return in 2018 or 2019 taxes?
A:
For those who didn't file a federal tax return in 2018 or 2019 go to The IRS Non-Filers website. Do NOT use this tool if you will be filing a 2019 return.