Fraud and Identity Theft Information & Prevention

Report the incident to the Logix Member Service Center at (800) 328-5328.

SHARE ACCOUNT FRAUD: If you detect unauthorized transactions or have billing, delivery, damaged merchandise or other merchant-related disputes associated with your ATM, Debit Card or Credit Card, then sign in to Online Banking and use our self-service tool (found under "Forms & Disclosures") to report the issue.

Alternatively, you can download and fill out the Fraud Affidavit if you detect a forged maker signature, forged endorsement, altered check, counterfeit check or unauthorized draft on your account. Contact a Logix Fraud Investigator at (800) 328-5328 with questions.

CARDHOLDER FRAUD OR DISPUTE: If you detect unauthorized transactions or have billing, delivery, damaged merchandise or other merchant-related disputes associated with your ATM, Debit Card or Credit Card, then sign in to Online Banking, click on the questionable transaction, and click on “Report a problem" to report the issue.

Alternatively, you can download and fill out the Logix Cardholder Dispute Statement and email, fax, or mail the completed form. Note: Pending charges are temporary and may change. Only posted transactions can be disputed.

ONLINE FRAUD: If you suspect that your Logix ATM card, debit card, credit card, or deposit account information may have been, or could be compromised, contact us and we’ll advise you on the necessary steps to take to protect your accounts and personal information. If you have been victimized, you can also file a report with the FBI's Internet Crime Complaint Center ("IC3").

IDENTITY THEFT: Complete the Identity Theft Victim’s Complaint and Affidavit. See below for additional steps to take if you are a victim by an identity thief.

If you or someone you know has become a victim of identity theft, there are additional actions that may be appropriate depending on the circumstances:

1. Contact the police to file a report. Make sure you get the police report number and information on how to reach the investigator. Give this information to all the companies you contact to get your credit cleared up after the crime.
2. Document your actions. Notate the time, date, and subject of phone calls and inquiries, including the name and title of persons who assisted you. Keep track of the time and money you spend on straightening out identity theft. In some states, any person found guilty of financial identity theft will be ordered to pay restitution to the victim for any financial loss, including lost wages. Some ID Theft Service Providers will also reimburse certain expenses.
3. Call the credit bureaus and have them flag your accounts with a "fraud alert" and add a "victim's statement" to your file requesting that creditors contact you before opening new accounts in your name.
   • Equifax Fraud Hotline (800) 525-6285
   • Experian Fraud Hotline (888) 397-3742
   • TransUnion Fraud Hotline (800) 680-7289

Contact your credit card companies where your accounts may be at risk. Close any affected accounts so that they're registered as "closed at customer request." Wait a few months and order new copies of your credit reports to verify your corrections and changes were processed.

• File an FTC Identity Theft Complaint with the Federal Trade Commission or call the FTC Identity Theft Hotline at (877) 438-4338.
• File an SSA Fraud Report with the Social Security Administration if you entered your Social Security number in the response. You can also call the SSA Fraud Hotline at (800) 269-0271.
• Call the US Postal Inspection Service at (800) 372-8347.

Please also reference FAQ #2 on how to report Identity Theft.

Member information and account safety are always our top priority. Here are additional resources you may find helpful:

• SmartLab Blog
• Security Center
• Identity Theft Restoration Services
• Credit Monitoring Service