Frequently Asked Questions

Vehicle Loans

What is a title?

A title is a legal document that includes information about a vehicle and the name(s) and address of the purchaser or registered owner(s). The title will also list the legal owner or lienholder of the vehicle.

Vehicle information includes the vehicle identification number(VIN) year, make and model of the vehicle.

A lien holder is a lender that legally owns the vehicle until you the registered owner(s) pay the loan off in full. Logix will be listed as the lien holder for your financed vehicle.

P.O. BX 4070
Castaic, CA 91310

Loss Payee Address
Logix Federal Credit Union
P.O. BOX 58524
Tukwila, WA 98138

FAX: (800)713-0258

Your insurance policy must include the following coverage:

  • Comprehensive (fire, theft, vandalism) and Collision
  • A deductible not to exceed $1,000
  • The policy must contain a loss payable clause endorsement naming Logix Federal Credit Union as lien holder with loss payee address.

The dealership with whom you purchased your vehicle will complete the registration and titling for your vehicle. Please refer to the dealership documentation to ensure all name(s), address, and spelling is correct. Logix does not allow business entities to be listed as registered owner(s) of the vehicle.

You can pay off your loan by utilizing one of the following:

  • Pay in person: You can pay off your auto loan in person at one of our branches.
  • Pay online: If you're an Online Banking customer, you can sign in to make a payment.
  • Pay by phone: You can call our Member Contact Center at (800) 328-5328 or Internationally at (818) 565-2020.
  • Pay by mail:
    Consumer Loan Servicing Department
    P.O. Box 4070
    Castaic, CA 91310
    Attn: Payoff Department

Please include your account number to avoid processing delays.

The payoff amount can be obtained by clicking on Loan Payoff Quote while logged into your online banking session. Please ensure you select a future date to ensure processing time of your payment.

We may send the electronic lien release notification to your state’s titling office as soon as three business days after we post your payoff to your account. Depending on the state your title is held, your title or lien release will be mailed to you typically within 15 business days.

The physical title will be sent by your state’s titling office to the last known address they have on file for you. If you live in Florida, you are required to visit a local field office to obtain your vehicle title.

If title has been lost, you may be eligible to receive a lien release for your vehicle. For additional information, please contact the Consumer Loan Title Processing department (818) 565-2266 option 3.

Logix does not hold paper titles therefore you will not be able to pick up your title at our branches. Once you pay off your loan in full, we will send an electronic notification to the DMV to release the title to you. The DMV will then mail the title directly to you. The title is sent out by the DMV Office to the address they have on file for you.

If your vehicle title has been lost, you may be eligible to receive a lien release. Please contact the Consumer Loan Servicing department for additional information at (818) 565-2266 option 1.

Yes, it is always important for Logix to have your current address to ensure you receive all important and updated financial information. Please contact our Member Contact Center to advise them of the change at (800) 328-5328 or internationally (818) 565-2020. You can also update your contact information within Logix Online Banking under Profile.

It is also important to notify your new state DMV or Titling Office of your new address. Visit their website to update your vehicle registration address and follow their directions.

Depending on the state, you will need to provide one or more of the following documents to complete your car registration to the DMV:

  • Current registration
  • Original title
  • Permission to register letter; from lien holder (Logix)
  • Front and back copy of title
  • Current vehicle proof of insurance coverage

Most states allow temporarily registration with a copy of your current registration. Before contacting Logix, please contact your new state’s titling agency to confirm document(s) needed and follow these steps.

  • If the original title is needed
    • Ask your new state’s titling agency to fax a request for the title to (818) 565-2297.
    • Once Logix receives the fax request, we will process the release of your title to the state’s titling agency for processing.
    • Note, if your car has an electronic title, it will take longer to process the request by the agency.
  • If a copy of the title or a permission letter is needed, contact Logix at (818) 565-2266 option 1.

Logix's lien filling code by state:

  • AZ - 956044941
  • CA - HAD
  • MA - C03844
  • NV - LZ0072
  • VA - FM25LHCELT68

If you do not see your state listed here, please contact us for additional information by calling the Consumer Loan Title Processing department at (818) 565-2266 option 3.

Changes to the registered owner(s) on your vehicle may require refinancing your auto loan with a fee. Please visit one of our local branches or contact our Member Contact Center for additional information at (800) 328-5328 or Internationally (818) 565-2020.

Logix allows vehicle transportation to Mexico and Canada only. U.S. Customs require a letter from the lienholder (Logix) authorizing the transportation for the vehicle. You will need to provide the following documents to complete the out of country request:

  • Copy of Insurance (US)
  • Copy of Insurance (International Country): Must indicate dates of insurance coverage and Logix as lienholder
  • Comprehensive Insurance Coverage
  • Copy of Current Registration

Once you are ready to request your letter, complete the Out Of Country Request Form and fax to (818) 565-2297. For additional information, please contact our Consumer Loan Servicing department at (818) 565-2266 option 1.

Member Service Center
(800) 328-5328
Mon-Fri: 7 AM to 7 PM (PT)
Sat: 9 AM to 3 PM (PT)

Schedule Appointment
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