Fraud Text Alerts

If your mobile phone number is on file, you are automatically enrolled and will start receiving fraud alerts by text message.

Fraud text alerts are delivered by SMS/text message. If you do not respond to the first text message within 5 minutes, an email will be sent to the email address associated with that card. If there is no response to the email within 5 minutes, a fraud prevention specialist will attempt to call you. (Please note: Do NOT reply to the email sent, instead click the link within the email.)

Text messages arrive within a minute, but timing may vary.

Messaging frequency depends on account activity. Text messages and emails are sent 24/7. Phone calls are only made from 8AM-9PM (time based on zip code of card holder).

Yes. For your account security, it is important to respond to fraud alerts. This allows us to take immediate action to protect your account (if the charge was indeed fraudulent) or allow your account to be available for future transactions (if the transaction was authorized). If you don’t respond to any of the calls or text messages, it may disrupt your ability to make purchases with your card.

The text message will contain the following: The last 4 digits of the card number used, amount of the transaction, and name of the merchant making the charge. Reply YES – if the transaction is authorized (you recognize the charge) You will receive a second text message thanking you for confirming the transaction and letting you know the account is safe for continued use. Reply NO – if the transaction is NOT authorized (you are unsure or do not recognize the charge) Your card will be immediately blocked and a fraud prevention specialist will call you to confirm your reply. Contact our Member Service Center at (800) 328-5328 for help regarding next steps. Please remember that Logix will never request personal or sensitive information via an SMS Text.

The majority of accounts with suspected fraud will be blocked, just as they are today.

No. However, your phone's message and data rates may apply.

Yes. If you receive a fraud alert by text, please first confirm if the transaction was authorized. Next, simply respond “STOP” to the text message. By opting out, you will continue to receive fraud alerts by phone call. If opted out by accident, you can opt back in by providing first name, last name, last 4 of card, phone number and/or email address to our Member Service Center at (800) 328-5328.