Do you suspect you have been a victim of fraud or ID theft?
If you believe you may have encountered suspicious activity, or if you suspect you've become a victim of fraud or identity theft, it is crucial to take prompt action. Please call the number above immediately to report and address the issue. Your swift response is essential to ensuring the security of your accounts and personal information.
Fraud Fighting Services from Logix
If you suspect you have been exposed to suspicious activity or fallen victim to fraud or identity theft, you should take action immediately and call the number above.
Tap your card, smartphone, or smartwatch on the payment terminal, and you’re all set.
Add your Credit or Debit Card to your digital wallet for extra fraud-busting power.
For added Identity Theft protection, you can also sign up for credit monitoring service.
How to Report Different Types of Fraud
Report the incident to the Logix Member Service Center at (800) 328-5328.
Share Account Fraud
If you detect unauthorized transactions or have billing, delivery, damaged merchandise or other merchant-related disputes associated with your Debit Card or Credit Card then sign in to Online Banking and use our self-service tool (found under "Services") to report the issue. Alternatively, you can download and fill out the Fraud Affidavit if you detect a forged maker signature, forged endorsement, altered check, counterfeit check or unauthorized draft on your account. Contact a Logix Fraud Investigator at (800) 328-5328 with questions.
Cardholder Fraud or Dispute
If you detect unauthorized transactions or have billing, delivery, damaged merchandise or other merchant-related disputes associated with your Debit Card or Credit Card then sign in to Online Banking and use our self-service tool (found under "Services") to report the issue. Alternatively, you can download and fill out the Logix Cardholder Dispute Statement and email, fax, or mail the completed form. Note: Pending charges are temporary and may change. Only posted transactions can be disputed.
Online Fraud
If you suspect that your Logix debit card, credit card, or deposit account information may have been, or could be compromised, contact us and we’ll advise you on the necessary steps to take to protect your accounts and personal information.
If you have been victimized, you can also file a report with the FBI's Internet Crime Complaint Center (“IC3”).
Identity Theft
If you suspect identity theft, complete the Identity Theft Victim’s Complaint and Affidavit. See below for additional steps to take if you are a victim by an identity thief.
How to Report Identity Theft
If you suspect identity theft, reach out to local law enforcement, credit bureaus, and your financial institution promptly. Share the details and any supporting documents, and quickly report the incident to government agencies online or by phone.
1. Contact the Police
Call the police to file a report. Make sure you get the police report number and information on how to reach the investigator. Give this information to all the companies you contact to get your credit cleared up after the crime.
2. Document Your Actions
Notate the time, date and subject of phone calls and inquiries, including the name and title of persons who assisted you. Keep track of the time and money you spend on straightening out identity theft.
3. Call the Credit Bureaus
Request to flag your accounts with a "fraud alert" and add a "victim’s statement" to your file requesting that creditors contact you before opening new accounts in your name.
- Equifax Fraud Hotline (800) 525-6285
- Experian Fraud Hotline (888) 397-3742
- TransUnion Fraud Hotline (800) 680-7289
4. Contact your Credit Card Companies and Financial Institution
Close any affected accounts so that they're registered as "closed at customer request." Wait a few months and order new copies of your credit reports to verify your corrections and changes were processed.
5. Notify Government Agencies
- File an FTC Identity Theft Complaint with the Federal Trade Commission or call the FTC Identity Theft Hotline at (877) 438-4338.
- File an SSA Fraud Report with the Social Security Administration if you entered your Social Security number in the response. You can also call the SSA Fraud Hotline at (800) 269-0271.
- Call the US Postal Inspection Service at (800) 372-8347.
Need help?
Get in touch with us today. We'll help you every step of the way.
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