In uncertainty, we are here to help.

A letter from our CEO regarding our COVID-19 response
Originally posted 3/11/2020 (updated 3/19/2020)

Dear Members,

During this time of uncertainty and concern about coronavirus (COVID-19) and related market volatility, we want to let you know that we are here for you!

The health and safety of our members and employees is our top priority. We are closely monitoring reports and recommendations from the CDC (Centers for Disease Control) and other experts to guide our decisions and practices to prevent the spread of COVID-19 and other illnesses. Logix is well-prepared for any contingencies, and we've put the following measures in place:

Branch locations and ATMs:

Our branches and ATMs are cleaned daily as part of our normal course of business. We have increased those efforts by continuously disinfecting surfaces that are frequent points of contact, such as door handles, keyboards, PIN pads, ATM screens and many others, throughout the day. We have suspended hand shaking and have hand sanitizer available at all branches for employees and members.

Effective Thursday, March 19, appointments with Financial Service Officers will be conducted exclusively via telephone. We are also closing our Bouquet Canyon, Simi Valley Tapo Canyon, Tarzana, Thousand Oaks and Valencia Promenade branches temporarily and reducing our operating hours to access teller services and Financial Consultants at all other branches. (A full list of Logix branches and availability can be found here.)

Headquarters Facility:

We have increased the frequency and extent of cleaning and disinfecting all surfaces and areas that are frequent points of contact, such as doors, handles, elevator buttons, handrails, conference rooms, dining areas and restrooms. A large percentage of our staff is required to work remotely, while staff members who are unable to work remotely are being relocated to decrease proximity to others.

Business Continuity:

We are prepared to continue operations according to our business continuity planning (BCP) procedures. Our BCP is very comprehensive and it is reviewed, updated and exercised annually to ensure critical functions and services remain available for our members.

Your Deposits are Insured by the NCUA:

We know you may have some concerns with the economic uncertainty this virus has caused. We want to assure you that your money is safe with Logix. Your deposits are not only insured up to $250,000 by the National Credit Union Association (NCUA), but for more than a decade, Logix has earned the highest rating of "Superior" (5-Stars) by Bauer Financial for financial stability. We are one of the healthiest and strongest financial institutions in the nation with 16% capital, which is more than double the regulatory "well capitalized" level of 7%. As a valued member-owner of this credit union, that's something we hope you're proud of and helps put your mind at ease.

Access Your Account Anytime, Anywhere:

You can also access your accounts remotely and conveniently through the options listed below.

  • Call our Contact Center at (800) 328-5328 weekdays from 8 AM to 6 PM and Saturdays from 9 AM to 3 PM (Pacific Time)
  • Utilize the Logix mobile app 24/7 to check balances, view and conduct transactions, and more
  • Visit online banking 24/7 from your desktop or mobile device at www.lfcu.com
  • Use any one of 30,000 free CO-OP ATMs. Click here for a detailed map.
  • Access automated account information 24/7 by calling (800) 841-4123

We appreciate your membership and are grateful that you trust Logix with your financial wellbeing. We continue to evaluate the rapidly evolving situation and, as new information becomes available, will take appropriate measures to ensure ongoing operations. If you would like additional information on COVID-19 virus, please visit the CDC's website at www.cdc.gov.

Thank you,

Ana Fonseca

Ana E. Fonseca
President and CEO


Frequently Asked Questions

Q:
What should I do if I have a branch appointment?
A:
Beginning Thursday, March 19th, branch appointments with Financial Service Officers will be conducted over the phone for the protection and safety of our members and employees. All appointment activities can be handled over the phone, via secure email, and by fax.
Q:
Are my deposits insured?
A:
Yes! Deposits at Logix are federally insured by NCUA to $250,000.
Q:
Is Logix financially prepared for an economic downturn?
A:
Yes! Logix is rated "superior" by Bauer Financial, which is a rating agency devoted to evaluating financial strength. We are capitalized at 16%, more than double the 7% required by regulation for an organization to be well-capitalized.
Q:
Will Logix close branches?
A:

We will close the following branches: Bouquet Canyon, Simi Valley Tapo Canyon, Tarzana, Thousand Oaks and Valencia Promenade due to staffing shortages. ATMs will remain available.

Our remaining 12 branches will be open from 9:30am to 4pm Monday - Friday, and from 9am to 3pm PT on Saturdays. A complete list of temporary closures and service hours is available at Temporary Change in Hours.

Given the rapidly evolving pandemic conditions and advisories, this may change. Please find your preferred branch at www.lfcu.com/FB for specific updates.
Q:
What options are available if I wish to bank remotely?
A:

We have many options available such as:

Online Banking
Manage your accounts, update your personal details, pay bills, transfer/send money, and track your budget.

Mobile App
Check your account balances, deposit checks remotely through eDeposit, transfer/send money, and pay bills.

Telephone Banking
Check your balance, transfer funds, make a loan payment or verify deposits by calling (800) 841-4123.

ATM Locations
Find the nearest ATM or use any one of 30,000 fee free CO-OP ATMs.

Contact Center
Our Contact Center is available to assist you, but please note we are experiencing higher than normal call volume, so we appreciate your patience.

Digital Wallets
Try using our digital wallet apps, Apple Pay®, Google Pay, and Samsung Pay for convenience during checkout and to help limit your exposure. Our Contact Center remains available as well at (800) 328-5328, though note that there is increased call volume.

Q:
What are the Contact Center hours?
A:
Please note that, due to exceptionally heavy call volume, members may experience longer than usual delays. The Contact Center is available to serve you weekdays 8 am to 6 pm and Saturday 9 am to 3 pm PT.
Q:
Can I still apply for a mortgage or consumer loan?
A:
Yes, but to limit the exposure to the virus, we encourage you to do so from the comfort and safety of your home using our online loan application process or our Loan Phone Center at (800) 328-5328 to serve your needs.
Q:
Is there a hardship assistance program available?
A:
If you experience a hardship as a result of the pandemic, give us a call at (800) 328-5328 to discuss your options.
Q:
How can I get up to date information?
A:
Please follow our Facebook and Twitter feeds for ongoing updates. This FAQ page will be updated with new information as it becomes available as well. We will also utilize email for certain communications, so please check online banking to ensure your email on file is accurate.

Mobile and Online Banking Tips

  1. Tips on using Logix Mobile Banking App
  2. How to Turn on Card Notifications in the Logix Mobile Banking App
  3. Staying Organized with eBills
  4. Paying People with PopMoney
  5. New Online Banking Security Feature
  6. Smarter Banking 2.0 Logix Live Chat