In uncertainty, we are here to help.

COVID-19 has changed much about the way we live and bank. As your credit union, Logix is thankful to be making a positive difference in our community and in the lives of our members during this unique circumstance and we have created this section of our website to distribute critical information during the pandemic.


Important Links

Please follow our Facebook and Twitter feeds for ongoing updates.


Q:
What should I do if I have a branch appointment?
A:
All in-branch appointments with Financial Service Officers and Financial Consultants will continue to be conducted in-branch. If you need to speak with a Financial Service Officer or Financial Consultant, you may make an in-branch appointment by clicking here or set up a phone appointment by calling (800) 328-5328. For the protection and safety of our members and employees, branch access is temporarily restricted to five members at a time and we’ve implemented social distancing guidelines of standing 6 feet apart while waiting for the next available team member. As a further precaution, masks must be worn at all times while in Logix branches.
Q:
Are my deposits insured?
A:
Yes! Deposits at Logix are federally insured by NCUA to $250,000.
Q:
Is Logix financially prepared for an economic downturn?
A:
Yes! Logix is rated "superior" by Bauer Financial, which is a rating agency devoted to evaluating financial strength. We are capitalized at 15%, more than double the 7% required by regulation for an organization to be well-capitalized.
Q:
Will Logix close branches?
A:

All branches will be open from 9:00 am to 5:00 pm Monday - Friday, and from 9:00 am to 2:00 pm PT on Saturdays. A complete list of temporary closures and service hours is available at Temporary Change in Hours.

Given the rapidly evolving pandemic conditions and advisories, this may change. Please find your preferred branch at www.lfcu.com/FB for specific updates.
Q:
What options are available if I wish to bank remotely?
A:

We have many options available such as:

Online Banking
Manage your accounts, update your personal details, pay bills, transfer/send money, and track your budget.

Mobile App
Check your account balances, deposit checks remotely through eDeposit, transfer/send money, and pay bills.

Telephone Banking
Check your balance, transfer funds, make a loan payment or verify deposits by calling (800) 841-4123.

ATM Locations
Find the nearest ATM or use any one of 30,000 fee free CO-OP ATMs.

Contact Center
Our Contact Center is available to assist you, but please note we are experiencing higher than normal call volume, so we appreciate your patience.

Digital Wallets
Try using our digital wallet apps, Apple Pay®, Google Pay, and Samsung Pay for convenience during checkout and to help limit your exposure. Our Contact Center remains available as well at (800) 328-5328, though note that there is increased call volume.

Q:
What are the Contact Center hours?
A:
Please note that, due to exceptionally heavy call volume, members may experience longer than usual delays. The Contact Center is available to serve you weekdays 7 am to 7 pm and Saturday 9 am to 3 pm PT.
Q:
Can I still apply for a mortgage or consumer loan?
A:
Yes, but to limit the exposure to the virus, we encourage you to do so from the comfort and safety of your home using our online loan application process or our Loan Phone Center at (800) 328-5328 to serve your needs.
Q:
Is there a hardship assistance program available?
A:
If you experience a financial hardship as a result of the pandemic, Logix has created a Member Assistance program to help. Please visit www.lfcu.com/covid19/assistance to review our COVID-19 Member Assistance program.
Q:
Does Logix offer a Paycheck Protection Program (PPP)?
A:
Please click here for more information on Paycheck Protection Program (PPP) loans.
Q:
How can I get up-to-date information?
A:
Please follow our Facebook and Twitter feeds for ongoing updates. This FAQ page will be updated with new information as it becomes available as well. We will also utilize email for certain communications, so please check online banking to ensure your email on file is accurate.