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Zelle

Introducing Zelle®

A fast, safe and easy way to send money to friends, family and other people you trust, regardless of where they bank1. Whether you're paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered.

FAST

Send money directly from your account to theirs - typically in minutes1.

SAFE

Use Zelle® within the app you already trust. No account numbers are shared.

EASY

Send money using just an email address or U.S. mobile number.

Enroll today and send money to friends and family

  1. Log into the Logix App
  2. Select "Send Money with Zelle®".
  3. Enroll your U.S. mobile number or email address.
  4. You're ready to start sending and receiving money with Zelle®.

Don't have the app?
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Did you know
Logix will never ask for your Zelle® security code.
Click here for more Safety Tips.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Terms and conditions apply.

Logix Smarter Banking is a registered trademark of Logix Federal Credit Union. Logix membership is required.


Safety tips while using Zelle®

Hang up. No one from Logix will call to ask for sensitive information.

Don’t do it. Logix will never ask you to send money with Zelle®.

Do not reply and delete the text. Logix will never ask you to send money with Zelle®.

Hang up the phone or delete the text. Logix will never ask for your Zelle® security code.


Frequently Asked Questions

Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank1.

You can send money to friends, family and others you trust1 even if they have a different U.S.- bank or credit union.

Since money is sent directly from your Logix account to another person's bank account within minutes1, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

You can send, request, or receive money with Zelle®. To get started, log into Logix Federal Credit Union mobile app and select "Send Money with Zelle®". Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, read and accept terms and conditions, and you're ready to start sending and receiving with Zelle®.

To send money using Zelle®

  • Select "Send"
  • Select the recipient from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number)
  • Add the amount you'd like to send and an optional note,
  • Review, then hit "Send." In most cases, the money is available to your recipient in minutes1.

To request money using Zelle®

  • Choose "Request"
  • Select the individual from whom you'd like to request money. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money.
  • Enter the amount you'd like, include an optional note.
  • Review and hit "Request2".

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Logix account, typically within minutes1.

No. In order to use Zelle®, we require members to be in good standing with Logix, be at least 18 years of age and have a valid Logix checking or savings account.

It's easy - Zelle® is already available within the Logix mobile app! Log into the app, select "Send Money with Zelle®" from the menus and follow the few simple steps to enroll with Zelle® today. If your email address or U.S mobile phone number is already enrolled with Zelle® at another financial institution, the enrollment process will provide you with the option to transfer that email address or U.S mobile number to use with your Logix account.

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. If for some reason, you are not able to transfer the email or U.S. mobile number during the enrollment process, call our customer support team and ask them to move your email address or U.S. mobile phone number to Logix Federal Credit Union so you can use it for Zelle®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Logix account so you can start sending and receiving money with Zelle® through the Logix Federal Credit Union mobile app. Please call our Member Service Center toll-free at 1-800-328-5328 for help.

When you enroll with Zelle® through the Logix Federal Credit Union app, your name, the name of your bank/credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Logix). When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies Logix of the incoming payment. We then direct the payment into your Logix account, all while keeping your sensitive account details private.

No. At Logix, Zelle® is linked to the primary member's name, email address or U.S. mobile phone number only.

If you have multiple accounts, we currently require that you choose which one will be linked to Zelle®.

Keeping your money and information safe is a top priority for us. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your Logix account safe.

Zelle® transactions are similar to sending cash so if you don't know the person then there is a potential risk. If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®.

These types of transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Logix Federal Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor1.

Since money is sent directly from your Logix account to another person's bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust. It should not be used to purchase goods and/or services from individual sellers, or on digital marketplaces (i.e. Facebook Marketplace, OfferUp, LetGo, etc.)

Neither Logix Federal Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Logix Federal Credit Union mobile app using just their email address or U.S. mobile number.

Neither Logix Federal Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you've used the correct email address or U.S. mobile number when sending money.

In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment." If you do not see this option available, please contact our Member Service Center at 1-800-328-5328 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call our Member Service Center at 1-800-328-5328 so we can help you. We will do our best but cannot guarantee funds will be returned.

  • Only send money to those you know and trust since a Zelle® transaction cannot be canceled once it's sent to an enrolled user.
  • Beware of scams when using any digital payment method and fraud – if something sounds too good to be true, it probably is. If the price is too good to be true, you're not sure what you're going to receive, or the seller of a product or service complains about "errors" with other payment methods, that's a red flag. Don't use Zelle® or other digital payment services to send the person money. Neither Zelle® nor Logix offers a protection program for authorized payments, so only use Zelle® to pay those you trust.
  • Treat Zelle® like cash. With Zelle®, your money moves fast – directly into the enrolled recipient's bank account. Always double check you have the recipient's correct U.S. mobile number or email address, so the money goes to the right person. Another safeguard we have in place is to confirm the first name of the person you're sending money to.

General online banking tips to remember:

  • Don't share your bank credentials or one-time-pin with anyone. Logix Federal Credit Union will never call, email, text, or request this information.
  • Don't use common usernames or passwords that can be easily guessed. Keep banking credentials complex and make them unique from other web sites.

Neither Logix Federal Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle®. If you believe you have been scammed or have an unauthorized Zelle® transaction on your account, please contact our Member Service Center at 1-800-328-5328 so that we can further assist you.

You may enroll with Zelle® at multiple financial institutions if a separate email or U.S. mobile phone number is used for each institution.

Logix Federal Credit Union does not charge any fees1 to use Zelle®3.

The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine Logix Federal Credit Union send limits, call our Member Service Center at 1-800-328-5328.

There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient's bank or credit union isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

Yes! They will receive an email or text message notification via the email or U.S. mobile number they used to enroll with Zelle®.

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Logix account, typically within minutes1.

If you have not yet enrolled with Zelle®, follow these steps:

  • Log into the Logix mobile banking app and select "Send Money with Zelle®" from the menu.
  • Read and accept the Terms and Conditions
  • Select either your email address or U.S. mobile phone number
  • Select your Logix checking or savings account

That's it! Now you're ready to start sending and receiving with Zelle®.

Log into the mobile app, click "Send Money with Zelle®", from the menu and then click "Activity". If the payment is listed as "pending", the recipient has not yet enrolled with Zelle® and has not received the money. If the payment is listed as "completed", the money has been sent directly into their account.

Zelle® transactions may be declined by us for the following reasons:

  • You have exceeded our daily, weekly, monthly sending limits and transaction limitation
  • You have not successfully provided the OTP code that was sent via SMS / Email
  • You do not have a sufficient account balance to complete the transfer
  • Transaction(s) have been identified as suspicious and blocked by fraud mitigation rules

Money sent with Zelle® is typically available to an enrolled recipient within minutes.

If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient's account, typically within minutes.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give the Logix Federal Credit Union Member Service Center a call toll-free at 1-800-328-5328 or get in touch through our support page.


1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.

2 Payment requests to persons not already enrolled in Zelle® must be sent to an email address.

3 Mobile carrier fees may apply.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

There is no charge assessed by Logix Federal Credit Union when you download the Logix Mobile Banking App, but message and data rates may apply. Please contact your carrier for details. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Logix Federal Credit Union is not affiliated with and is a separate entity from Apple Inc., and Google LLC.


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