Electronic Payment - Fraud Dispute Form

If the claim you are filing is card related (Debit, Credit) and you need to report a problem, please follow these steps:

• Go to the Services menu and select "Debit/Credit/ATM Card Fraud/Dispute Form".
• If you are on our new digital banking solution, from the transaction display, expand the card transaction in question and click on "Report a Problem".

If the claim you are filing is account related, or ACH (routing and account number were used), please proceed with the instructions below.

To dispute, click the link to download the Written Statement of Unauthorized ACH Debit form, complete the necessary information, sign the form, and do one of the following:

• Scan and email the form to [email protected]
• Fax the form to 818-565-2094
• Mail the form and any supporting documents (i.e. emails with the company, receipts, etc.) to:
  Logix Federal Credit Union
  Attn: Payments Department
  P.O. Box 4070
  Castaic, CA 91310-4070
  

Once we receive your completed form, Logix will credit your account within 3 business days.