Home
Contact Us

Contact Us

Online Chat

Chat Feature
 Whether visiting our website from your desktop or phone, look for the chat option at the bottom right corner of the page for help.

Live Logix Representative
 Talk to a live Logix representative when one is available, or get answers to your questions from Kelly, our virtual assistant.
Chat Now
Customer Service Icon

Member Service Center

Hours
Mon - Fri: 7:00 AM to 7:00 PM (PT)
Saturday: 9:00 AM to 3:00 PM (PT)
Sunday: Closed

See Holiday Hours
Call (800) 328-5328 Outside of the U.S. (818) 565-2020

Schedule Appointment

Hours
 Mon - Thur: 9:00 AM to 5:00 PM (PT)
Friday: 9:00 AM to 6:00 PM (PT)
Saturday: 9:00 AM to 2:00 PM (PT)
Sunday: Closed
Schedule In-Person Visit Schedule a Phone Call

Visit a Branch

Hours

Mon - Thur:
9:00 AM to 5:00 PM (PT)

Friday:
9:00 AM to 6:00 PM (PT)

Saturday:
9:00 AM to 2:00 PM (PT)

Sunday:
Closed

See Holiday Hours
Find a Branch or ATM View Our Branches

General Questions?

Not finding what you're looking for? Click below for additional support.
Ask a Question

Telephone Banking

Automated account info 24 hours a day.

(800) 841-4123

Lost or Stolen Card

Monday - Friday: 7:00 AM to 7:00 PM (PT)
Saturday: 9:00 AM to 3:00 PM (PT)
Sunday: Closed

(800) 328-5328

Lost or Stolen Card (International)

Monday - Friday: 7:00 AM to 7:00 PM (PT)
Saturday: 9:00 AM to 3:00 PM (PT)
Sunday: Closed

(818) 565-2020

Card Activation / Change PIN

To activate: Select Option 1
To change PIN: Select Option 2

Also available through our Mobile App.

(800) 932-4003

Lending Center

Monday - Friday: 7:00 AM to 7:00 PM (PT)
Saturday: 9:00 AM to 3:00 PM (PT)
Sunday: Closed

(800) 328-5328

Web Bill Pay

Help making a payment if you can't access Online Banking.

(888) 918-7463

LFCU Rewards

Help with point redemptions, etc.
Monday - Sunday: 5:00 AM to 6:00 PM (PT)

(800) 810-4271

Employee Directory

(888) 718-5328

Close Account

Call us or visit a branch to close your account.

(800) 328-5328

Mail a Payment, Deposit, or Credit Dispute

Logix
P.O. Box 4130
Castaic, CA 91310-4130

Vehicle Loan Titling and Lienholder Information

Logix Federal Credit Union
ELT # HAD

Vehicle Lienholder and Payoff Address:
P.O. Box 4070
Castaic, CA 91310

Vehicle Loan FAQs

Loss Payee Information (Proof of Insurance)

Insurance Loss Payee Address:
P.O. Box 58524
Tukwila, WA 98138

Fax:
(800) 713-0258

Overnight Deliveries

Logix
27918 Franklin Parkway
Valencia, CA 91355

Account Specific Questions

Have questions about your Logix account? Log into Online Banking and use Secure Messaging.

General Questions

Send us a message and we'll get back to you via email. Ask a question here.

Online Banking

You can send us a Secure Message by logging into your Online Banking. On the Accounts Summary page, click on any email icon next to the account you have a question on. Additionally, you can click on the Messages link at the top of the page.

If you are on our new digital banking solution, you can send us a Secure Message by logging into Online Banking and clicking the envelope icon in the top right corner of the screen or by expanding the menu and selecting Messages.

Use the Forgot Password option from the sign-in screen to easily reset your credentials.

If you are on our new digital banking solution, from the sign-in screen click Trouble Signing In? From there select the Forgot Password link to easily reset your credentials.

Use the Forgot Username option from the sign-in screen to easily reset your credentials.

If you are on our new digital banking solution, from the sign-in screen click Trouble Signing In? From there select the Forgot Username link to easily reset your credentials.

Fraud

If you believe you may have encountered suspicious activity, or if you suspect you've become a victim of fraud or identity theft, it is crucial to take prompt action. Please call (800) 328-5328 immediately or sign in to Online Banking and use our self-service tool (found under "Services") to report the issue.

If you are on our new digital banking solution, you can locate our self-service tools in the menu (found under “Forms & Disclosures”) to report the issue.

  • Create strong passwords and user IDs, change them frequently, and don't use the same ones for all your accounts
  • Use account authentication
    • Two-factor authentication adds a second level of authentication to an account log-in
  • Review and monitor your accounts often
  • Setup account alerts
  • Never give out your online banking login credentials, account number, or PIN number
  • Visit our Fraud & Security page for additional tips and learn about the different kinds of fraud.

For Card Fraud:

We make every effort to complete our preliminary investigations within 10 business days from the date you notified us (20 business days if the suspected error occurred during the first 30 days from account opening). If we need more time to conduct our investigation, we will temporarily credit your account for the amount of the transaction(s) you reported less any amount for which you may be liable. Investigations can take several months to complete.

For Check Fraud Claims:

We make every effort to complete our investigations within 10 days, but please contact us for more information.

Card Issues

  • Ensure the card is not expired, that you have sufficient funds in your account and know your PIN number.
  • Check for any email, voicemail or text from our Card Security Department verifying account activity. Please note, personal information will not be requested from you.
  • Contact our Member Service Center, over the phone (800) 328-5328, chat or through a secure email within your online banking. Our Member Service Center is available to assist Monday - Friday 7am - 7pm and Saturday 9am - 3pm (PT).

If your existing card is damaged and needs to be replaced:

  • You may visit your nearest Logix Branch for assistance. Please click here to locate the nearest branch to you.
  • You may call into our Member Service Center at (800) 328-5328 Monday - Friday from 7am to 7pm & Saturdays 9am to 3pm (PT) to order a replacement through the mail.

If your existing card was lost/stolen or had fraud and needs to be replaced:

  • First, block your card immediately via the mobile app, online banking or by calling our Member Service Center at (800) 328-5328.
  • Second, to obtain a New card you may visit your nearest Logix Branch for assistance (please click here to locate the nearest branch to you) or call into our Member Service Center at (800) 328-5328 Monday - Friday from 7am to 7pm & Saturdays 9am to 3pm (PT) to order a replacement through the mail.

If you've recently received a new debit or credit card and are in need of activating it, we offer a variety of options to complete your request:

  • Activation Phone Line: You may call into (800) 932-4003 to activate your card via our automated system.
  • Online Banking: You may log into Online Banking to activate your card using the following steps:
    • Click on Services. In the Card Services or Member Service box click Card Activation/PIN change by phone link and follow through the prompts.
      • If you are on our new digital banking solution, select the Menu bars located on the top left. Under the Accounts section, select Manage Cards. Locate the card you wish to activate and select the option for Activate Card and follow through the prompts.
  • Mobile Banking: Log into your account through the Logix Mobile Banking application. Select the More option found on the bottom right, followed by Manage Cards. Scroll through to locate the card you wish to activate and select the option to Activate Card and follow through the prompts.
  • ATM: You can visit your nearest Logix ATM to complete the activation. Please click here to locate the nearest one to you.
  • Member Service Center: You may call us at (800) 328-5328 and speak with a live representative to assist you. They are available Monday - Friday from 7am to 7pm and Saturdays 9am to 3pm (PT).

Make a Payment

You are welcome to use any of the following options to process a payment:

  • Pay online. Sign into your online banking account. Click on the Transfer/Payments menu option. Pay directly from your Logix account or an external bank account by providing the account number and routing number.
    • If you are on our new digital banking solution, sign into your account and click on the Transfers & Payments option, then select Make Transfer/Payment and utilize one of three options available:
      • Pay directly from your Logix account
      • Pay using an external bank account by providing the account number and routing number
      • Pay using a verified External Bank Account
  • Pay in person by visiting your nearest Logix Branch. Please click here to locate the nearest one to you.
  • Pay by phone. Call into our Member Service Center at (800) 328-5328 to speak with a live representative. They are available Monday - Friday from 7am to 7pm and Saturdays 9am to 3pm (PT).
  • Pay by mail. Make check payable to Logix Federal Credit Union and mail to the following address:
    Logix
    P.O. Box 4130
    Castaic, CA 91310-4130

  • Pay with your Logix Federal Credit Union account
  • Pay with an external bank account or debit card*
  • Pay by personal check, cashier's check or money order
  • Pay with cash in person

*Payment processing fees may apply. Please contact us for details.

Yes. Sign into your account. Click on the Transfer/Payments menu option. Pay directly from your Logix Federal Credit Union account and select the appropriate frequency for the recurring payment you wish to schedule.

  • If you are on our new digital banking solution, sign into your account, click on the Transfers and Payments option, then select Make Transfer/Payment. Enter in the required information and select the appropriate frequency for the recurring payment you wish to schedule.
Visit Us Today
Serving You with 18 Local Branches
and over 30,000 fee-free CO-OP ATMs
Find the Nearest Branch Find an ATM
Bouquet Canyon Branch

26459 Bouquet Canyon Road
Santa Clarita, CA 91350
(855) 564-4919

See Branch Page
Bridgeport Branch

24003 Newhall Ranch Road
Santa Clarita, CA 91355
(855) 564-4914

See Branch Page
Burbank Branch

100 N. First St., Ste 100
Burbank, CA 91502
(866) 350-5328

See Branch Page
Calabasas Branch

23741 Calabasas Road, Suite B
Calabasas, CA 91302
(866) 767-5328

See Branch Page
Chatsworth Branch

10324 Mason Avenue
Chatsworth, CA 91311
(866) 740-5328

See Branch Page
Golden Valley Branch

19085 Golden Valley Road, Suite 115
Santa Clarita, CA 91387
(866) 786-5328

See Branch Page
Newbury Park Branch

1005 Broadbeck Drive
Newbury Park, CA 91320
(877) 944-5328

See Branch Page
Palmdale Branch

40006 10th Street W
Palmdale, CA 93551
(855) 564-4915

See Branch Page
Pasadena Branch

180 South Lake Avenue
Pasadena, CA 91101
(855) 564-4920

See Branch Page
Porter Ranch Branch

19765 Rinaldi Street, Suite B
Porter Ranch, CA 91326
(866) 788-5328

See Branch Page
Simi Valley - Cochran Branch

1855 Cochran Street, Suite 108
Simi Valley, CA 93065
(888) 738-5328

See Branch Page
Simi Valley - Tapo Canyon Branch

2944 Tapo Canyon Road, Suite C
Simi Valley, CA 93063
(877) 974-5328

See Branch Page
Stevenson Ranch Branch

25945 The Old Road
Stevenson Ranch, CA 91381
(855) 564-4918

See Branch Page
Tarzana Branch

18700 Ventura Boulevard, Suite 110
Tarzana, CA 91356
(855) 564-4917

See Branch Page
Thousand Oaks Branch

2060 Avendia De Los Arboles, Suite B
Thousand Oaks, CA 91362
(877) 964-5328

See Branch Page
Toluca Lake Branch

10064 Riverside Drive
Toluca Lake, CA 91602
(855) 564-4907

See Branch Page
Westlake Village Branch

2820 Townsgate Road
Westlake Village, CA 91361
(866) 400-5328

See Branch Page
Woodland Hills Branch

21520 Victory Boulevard
Woodland Hills, CA 91367
(855) 564-4916

See Branch Page