Frequently Asked Questions

If you have previously enrolled in Online Banking or used our old mobile app, there is no need to register in the current mobile app. Simply download the app and log in with your existing username and password. For added protection and security of your account, you'll be asked to retrieve a 6-digit passcode in order to register your device(s) to use the Logix Mobile App. Passcodes can be sent via text, email, or voice and only to the phone numbers and/or email address already on file.

If you're not already enrolled in Online Banking, download the app and tap "SIGN-UP" at the bottom of the app. You'll need an account number or card number, the primary accountholder's last 4 of Social Security Number, date of birth, and email address and you're in!

This is for the protection and security of your account and ensures your actual device(s) have been registered to use the Logix Mobile App. You will need to perform this process for any and all devices you would like to use with the mobile app. You can select to have the passcode sent via text, email, or voice, and only to the phone numbers and/or email address already on file.

Same as Online Banking:

Username

• Is NOT case sensitive
• Must not be the same as your account number or password
• Must be between 6 and 20 characters long
• Must start with a letter
• Must contain only letters, numbers
• Must not contain spaces or special characters (!@#$%)

Password

• Is case sensitive
• Must not be the same as your account number or password
• Must be 8 or more characters long
• Must meet at least 3 out of the following 4 requirements:
  • Contain at least 1 number
  • Contain at least 1 uppercase letter
  • Contain at least 1 lowercase letter
  • Contain at least 1 special character (‘!#$%^&*_-+={[}]\|;"'<,>?/)

Five consecutive failed logins (including failed Online Banking logins) will result in a lock out.

From the Logix Mobile App, tap the "Forgot Username or Password?" link on the Sign In screen. Or, visit LogixBanking.com and click the "Forgot Username" or "Forgot Password" link at the top of the page.

If you have been locked out, Click here to reset your login.

This feature allows you to view many of your account balances without having to sign in. Tap "Remember Username" on the sign in screen, then turn on Quick Balance from the app:

• For iPhone users, tap "More" at the bottom of your account dashboard, then "Quick Balance"
• For Android users, tap the account menu, located at the top-left of your account dashboard, then "More", then "Quick Balance"

Once enabled, tap the $ icon on the upper left of the sign-in screen to quickly view account balances without signing in!

MoneyMover in the Logix Mobile App is referred to as external account transfers and handled through the "Transfer & Bill Pay" section. All external accounts are available for transfers and you can also add new external accounts via the following steps:

• For iPhone users, tap "More" at the bottom of your account dashboard, then "Manage Transfer Accounts"
• For Android users, tap the account menu, located at the top-left of your account dashboard, then "More", then "Manage Transfer Accounts"
• You'll see the current list of your external accounts and also have the ability to add new external accounts by tapping "Add Member or External Account"

• For iPhone users, tap "More" at the bottom of the app. Next, tap "Travel Notification".
• For Android users, tap the account menu, located at the top-left of your account dashboard, then "More", then "Travel Notification".

Next, select the member who will be traveling, the travel dates, the Country and/or State, and type in any travel details. Tap "SUBMIT" to add the travel note to your account.

Follow these steps to view e-Statements after logging in:

• For iPhone users, tap "More" at the bottom of the app, then "Statements".
• For Android users, tap the account menu, located at the top-left of your account dashboard, then "More", then "Statements".

Note: Mortgage statements are not currently available in the Logix Mobile App. To view the most recent or previous Mortgage e-Statements, simply log in to Online Banking.

For users encountering difficulties accessing our app while on a protected Wi-Fi network, for example if you’re using the Wi-Fi at your company, ask your network support staff to open port 8443. If they do, then get them some donuts, otherwise use your mobile (non-WiFi) connection!

There are two ways to set up card alerts (aka card notifications) in the Logix Mobile App:

• For iPhone users, go to More -> Manage Cards, and tap the Card Notification button.
• For Android users, tap the account menu, located at the top-left of your account dashboard, then go to More -> Manage Cards, and tap the Card Notification button.

Note: if you have enabled Card Notifications in the Logix Mobile App & are not receiving notifications, please ensure notifications are also enabled in the device settings:

• For iPhone users, go to iOS Settings -> Notifications, and ensure notifications are enabled for Logix.
• For Android users, go to Settings -> Notifications, and ensure notifications are enabled for Logix.

• For iPhone users, tap "More" at the bottom of the app. Next, tap "Manage Cards".
• For Android users, tap the account menu, located at the top-left of your account dashboard, then "More", then "Manage Cards".

Your account cards will display. Swipe left or right to view any additional account cards. Tap or check/uncheck "Freeze Card" to freeze or unfreeze your card(s).

Follow these steps to activate your card:

• For iPhone users, tap "More" at the bottom of the app, then "Manage Cards".
• For Android users, tap the account menu, located at the top-left of your account dashboard, then "More", then "Manage Cards".
• Select an option to "Activate" or "Activate and Set PIN".

• For iPhone users, tap "More" at the bottom of the app, then "Manage Cards".
• For Android users, tap the account menu, located at the top-left of your account dashboard, then "More", then "Manage Cards".
• On the card you want to change the pin, tap "CHANGE PIN"
• Follow the instructions to select your new PIN

eDeposit allows you to conveniently deposit your checks using the Logix Mobile App, without driving to the credit union.

• Sign into the Logix Mobile App
• For iPhone users, tap the icon for "eDeposit" at the bottom of the app
• For Android users, tap "eDeposit", located in the account menu
• Select the share account you would like to deposit your check into
• Enter the amount of the check
• Restrictively endorse the back of the check with payee's signature and the phrase "For mobile deposit only at Logix"
• Take a photo of the front and back of your check

• Only checks drawn on US banks in US dollars are eligible for eDeposit
• Restrictively endorse the back of the check with payee's signature and the phrase "For mobile deposit only at Logix"
• Ensure all 4 corners of the check are visible
• Place the check on a contrasting background (i.e. dark background for light-colored checks)
• Checks should be as flat and wrinkle-free as possible, with no visible rips or tears

Note: Some checks with light ink (i.e. Money Orders) may not be read properly by the application and thus may not be accepted by eDeposit

Most accounts are subject to a $10,000 daily maximum. Other restrictions may apply.

Clearly mark the original checks as "Deposited" and retain them in a safe place for sixty (60) days.

The eDeposit service is free, although data rates may apply.