Mobile App FAQ

Frequently Asked Questions

Welcome to the FAQ page for the Logix Mobile App! Also known as "questions you haven’t asked, but might."

We hope you love it! While the app works for you, we’ll continue working behind the scenes to deliver all that the Logix Mobile App has to offer.

WHY IS LOGIX CHANGING THE MOBILE APP?

The truth is, our old platform didn’t live up to the mobile standards we wanted for members. That is why we decided to build a new app from scratch. One that will only get better with technological advancements. It also didn’t have enough of the color orange in it. And, we like orange.

The Logix Mobile App offers enhanced security, with biometric authentication (TouchID on iOS and Fingerprint Scanning on Android), the convenience of viewing account balances without logging into the app, card management features, real-time notifications, and so much more!

WHAT FEATURES OF THE LOGIX MOBILE APP ARE NEW?

  • Activating or freezing/unfreezing your cards
  • Push notifications (for card transactions and app logins)
  • Quick Balance
  • Full authentication with TouchID on iOS and fingerprint scanning on Android
  • Travel notifications
  • Add BillPay payees
  • List of account numbers for electronic transfer
  • And, more!

Other important frequently asked questions include these:

CAN I KEEP THE CURRENT APP?

For a short period of time both apps will work. Some functions may be removed from the old app while we transition. Eventually, the old app will stop working, and we ask that members begin using the new app by that time.

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WHEN WILL THE CURRENT APP GO AWAY?

11/16/2018 - the old app will no longer be available or downloadable in the App Store or Google Play. After that date, the old app will display a message that it is no longer active.  When you search for Logix Federal Credit Union in the stores, you will only have the option of downloading the new app.

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WHY ARE WE DECOMMISSIONING THE OLD APP?

In order to staff efficiently, we are only able to support a limited amount of technologies at the same time. Even the manufacturers and developers of technologies eventually discontinue support, so we are forced to move with them. In this case, the old app is moving past its useful life and we must focus our attention on providing up-to-date features for the new app.

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HOW DO I KNOW WHICH APP IS THE NEW ONE AND WHICH IS THE OLD ONE IN THE ITUNES APP/GOOGLE?

We will only offer one app in stores. Once our new app is released to the stores, our old app will be removed to avoid confusion.

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WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS FOR THE LOGIX MOBILE APP?

Minimum hardware and software requirements for the Logix Mobile Banking Application and the eDeposit Mobile Service is an iPhone/iPad running iOS 9.0 or later or Android phone running OS 5.0 or later, equipped with a camera, Internet access connectivity, and active/operating email address. Other mobile devices may be used but are not supported.

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SHOULD I DELETE THE OLD APP FROM MY DEVICE?

Yes. To avoid confusion we suggest only the new app be used once it is available.

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HOW DO I ENROLL IN MOBILE BANKING?

If you have previously enrolled in Online Banking or used our old mobile app, there is no need to register in the new mobile app. Simply download the new app and log in with your existing username and password. For added protection and security of your account, you’ll be asked to retrieve a 6-digit passcode in order to register your device(s) to use the Logix Mobile App. Passcodes can be sent via text, email, or voice and only to the phone numbers and/or email address already on file.

If you’re not already enrolled in Online Banking, download the app and tap register. You’ll need an account number or card number, the primary accountholder’s last 4 of Social Security Number, date of birth, and email address and you’re in!

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IF I ALREADY HAVE AN EXISTING USERNAME AND PASSWORD, WHY AM I BEING ASKED TO RETRIEVE A 6-DIGIT PASSCODE?

This is for the protection and security of your account and ensures your actual device(s) have been registered to use the Logix Mobile App. You will need to perform this process for any and all devices you would like to use with the new mobile app. You can select to have the passcode sent via text, email, or voice, and only to the phone numbers and/or email address already on file.

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WHAT ARE THE REGISTRATION REQUIREMENTS?

Same as Online Banking:

Username

  • Is NOT case sensitive
  • Must not be the same as your account number or password
  • Must be between 6 and 20 characters long
  • Must start with a letter
  • Must contain only letters, numbers
  • Must not contain spaces or special characters (!@#$%)

Password

  • Is case sensitive
  • Must not be the same as your account number or password
  • Must be 8 or more characters long
  • Must meet at least 3 out of the following 4 requirements:
    • Contain at least 1 number
    • Contain at least 1 uppercase letter
    • Contain at least 1 lowercase letter
    • Contain at least 1 special character (‘!#$%^&*_-+={[}]\|;”’<,>?/)

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HOW MANY FAILED LOGINS ARE POSSIBLE BEFORE THE APP LOCKS?

Five consecutive failed logins (including failed Online Banking logins) will result in a lock out.

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I LOCKED MYSELF OUT OR FORGOT MY USERNAME OR PASSWORD. HOW CAN I GET ACCESS TO MY ACCOUNT?

From the Logix Mobile App, tap the “Forgot Username or Password?” link on the Sign In screen. Or, visit www.lfcu.com and click the “Locked/Forgot Everything?” link.

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WHAT IS QUICK BALANCE?

This feature allows you to view many of your account balances without having to log in. Tap “Remember Username” on the sign in screen, then turn on Quick Balance from inside the app (Go to More -> Settings -> Quick Balance to enable). To use, swipe right on the gray arrow button on the left side of the sign in screen to quickly view account balances.

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WHAT HAPPENED TO MONEYMOVER?

Money Mover in the Logix Mobile App is called “External Account.” Follow these steps to manage external accounts after logging in:

  • For iPhone users, tap “More” at the bottom of your account dashboard, then “Manage Transfer Accounts.”
  • For Android users, tap the account menu, located at the top-left of your account dashboard, then “More”, then “Manage Transfer Accounts.”

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HOW DO I ADD A TRAVEL NOTE TO MY ACCOUNT?

  • For iPhone users, tap “More” at the bottom of your account dashboard. Next, tap “Travel Notification.”
  • For Android users, tap the account menu, located at the top-left of your account dashboard, then “More”, then “Travel Notification.”
    • Next, select the member who will be traveling, the travel dates, the Country and/or State, and type in any travel details. Tap submit to add the travel note to your account.

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HOW CAN I USE THE APP WHEN CONNECTING THROUGH A PROTECTED WI-FI NETWORK?

For users encountering difficulties accessing our app while on a protected Wi-Fi network, for example if you’re using the Wi-Fi at your company, ask your network support staff to open port 8443. If they do, then get them some donuts, otherwise use your mobile (non-WiFi) connection!

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HOW CAN I VIEW e-STATEMENTS WITHIN THE APP?

Follow these steps to view e-Statements after logging in:

  • For iPhone users, tap “More” at the bottom of your account dashboard, then “Statements.”
  • For Android users, tap the account menu, located at the top-left of your account dashboard, then “More”, then “Statements.”

Note: Mortgage statements are not currently available in the Logix Mobile App. To view the most recent or previous Mortgage e-Statements, simply log in to Online Banking. For instructions on signing up for e-Statements, click here.

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HOW DO I SET UP CARD ALERTS?

There are two ways to set up card alerts (aka card notifications) in the Logix Mobile App:

  • For iPhone users, go to More -> Manage Cards, and tap the Card Notification button.
  • For Android users, tap the account menu, located at the top-left of your account dashboard, then go to More -> Manage Cards, and tap the Card Notification button.

Note: if you have enabled Card Notifications in the Logix Mobile App & are not receiving notifications, please ensure notifications are also enabled in the device settings:

  • For iPhone users, go to iOS Settings -> Notifications, and ensure notifications are enabled for Logix.
  • For Android users, go to Settings -> Notifications, and ensure notifications are enabled for Logix.

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HOW DO I FREEZE/UNFREEZE CARDS?

  • For iPhone users, tap “More” at the bottom of your account dashboard. Next, tap “Manage Cards.”
  • For Android users, tap the account menu, located at the top-left of your account dashboard, then “More”, then “Manage Cards.”

Your account cards will display. Swipe left or right to view any additional account cards. Tap or check/uncheck “Freeze Card” to freeze or unfreeze your card(s).

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WHAT IS eDEPOSIT?

eDeposit allows you to conveniently deposit your checks using the Logix Mobile App, without driving to the credit union.

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HOW DO I USE eDEPOSIT?

  • Sign into the Logix Mobile App
  • For iPhone users, tap the icon for "eDeposit" at the bottom of your account dashboard; for Android users, tap “eDeposit”, located in the account menu.
  • Select the share account you would like to deposit your check into
  • Enter the amount of the check
  • Restrictively endorse the back of the check with payee’s signature and the phrase “For mobile deposit only at Logix”
  • Take a photo of the front and back of your check

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HOW SHOULD I PREPARE CHECKS FOR DEPOSIT WITH eDEPOSIT?

  • Only checks drawn on US banks in US dollars are eligible for eDeposit
  • Restrictively endorse the back of the check with payee’s signature and the phrase “For mobile deposit only at Logix”
  • Ensure all 4 corners of the check are visible
  • Place the check on a contrasting background (i.e. dark background for light-colored checks)
  • Checks should be as flat and wrinkle-free as possible, with no visible rips or tears

Note: Some checks with light ink (i.e. Money Orders) may not be read properly by the application and thus may not be accepted by eDeposit

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WHAT IS THE MAXIMUM eDEPOSIT LIMIT PER DAY?

Most accounts are subject to a $5,000 daily maximum. Other restrictions may apply.

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AFTER DEPOSITING, WHAT SHOULD I DO WITH THE ORIGINAL CHECKS?

Clearly mark the original checks as "Deposited" and retain them in a safe place for sixty (60) days.

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DOES eDEPOSIT COST ANYTHING?

The eDeposit service is free, although data rates may apply.

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